Tips on Asking

What "Ask Roche" Can Do
The "Ask Roche" service provides the easiest way to ask customer service questions and get answers online, anytime. Simply ask a question or enter keywords in plain English and the "Ask Roche" service will take you to the relevant answer.

How to Use "Ask Roche"

This service understands plain English questions. Just follow the simple steps listed below.

1. Type one or more words to describe what you are looking for. A sentence or phrase may be used. Be sure to add spaces between words.
   
2. Click on the "Ask" button or press the enter key to submit what you typed.
3. "Ask Roche" will provide you with relevant responses that match your original question.
4. Browse drop-down lists to find related items.
5. To go directly to the answer, click on the "Ask" button next to the response that best matches your original question.

Additional Tips for "Ask Roche"

1. Include information about the specific product involved.
2. Place spaces between words.
3. Spelling is important for a successful search. If you aren't getting the results you want, double-check the spelling of your question.
4. You'll get best results if you avoid conditional, multi-clause questions.

Interpreting the "Ask Roche" responses

When you see a response that most closely matches what you asked, click the "Ask" button next to it. Sometimes we also display questions that relate to your question, just in case you might also be interested in them.

Some questions will also have drop-down scroll lists. You may want to browse these to find possibly related items.

When you find the question that best suits your needs, click "Ask".

We're learning more every day. If you did not find the product or information you were looking for today, please ask us about it again at a later date.